Satisfaction Studies
The satisfaction studies realized by Clientis allows to increase customer loyalty
By carrying out many mandates with prestigious service companies, Clientis has developed a know-how appreciated for it's excellence in service.
This know-how allows Clientis to achieve highly specialised satisfaction studies.
With Clientis, you benefit from a rigorous method on managing satisfaction studies (assessment of the various components of you customers' satisfaction and impact level on their loyalty).
Our senior customer relations specialists can mesure the satisfaction of your corporate customers (B2B) by phone or through face to face interviews or carry out mystery client actions.
With Clientis' satisfaction studies, you obtain an objective analysis and concrete recommendations to improve your services.
With the results from the satisfaction studies, you profit from senior sale professionals' advice to choose the right solutions.
With satisfaction studies, you also learn...
The satisfaction studies allow you to evaluate if your customers' satisfaction regarding your services is in progression or if it is stagnant.
The satisfaction studies allow you to compare the quality of your services to those of your competition.
The satisfaction studies enable you to measure the importance of each service parameter of your customers' loyalty ... and to concentrate your efforts where it is most advantageous.
Contact us now, you have everything to gain!
Clientis is located in Montreal (Quebec - Canada) and operates worldwide.
