Do you have a website, but your bounce rate is high?
Our online chat management service will provide an additional and personalized service to your users. They will be able to ask questions to real people who will be able to spot opportunities for you. Our agents will be trained and prepared to answer any possible question. With a solution like this, you will see a very big difference in your incoming request rate.
Nowadays, Internet users are more and more demanding regarding the service received while browsing. Successful companies have understood this and they do not hesitate to offer their web customers a friendly and personalized dialogue in the form of a chat box (online chat).
Whether you are a service company or in e-commerce, live assistance is definitely a widely used tool. Clientis can allow you to differentiate yourself with its more human approach, but also by the expertise of its sales rep. We want to simplify navigation on your website and make sure your customers find all the information they need to make a choice. The agent that is associated with your account is trained continuously in order to offer the best service but also to detect and seize new business opportunities.
Each member of our team prioritizes human interaction; it is the foundation of our operations and our customer relationships. This makes us partners of choice because we start this relationship and make sure to maintain it as well. Relying on our chat service will offer your customers a highly effective authentic communication. They will be grateful, and your constructive intervention will undoubtedly develop their loyalty while enhancing your image.
INCREASE YOUR CLIENT BASE THROUGH LIVE INTERACTIONS
According to a recent study, more than 88% of users say that having a chat tool on a website gives them a feeling of confidence and security while browsing. For a very simple reason: human interaction in real time is and remains irreplaceable. While sending an email or concession call is used as a last resort, leaving the customer hungry. Online chat provides a response in real time, ensuring a high satisfaction.
What our online chat service
can do for you:
- Improve the customer experience
- Increase the conversion rate (lead generation)
- Improve overall satisfaction rate
- Decrease website bounce rate
- Collect customer information
- Feeds your database
Advantages of
our chat service:
- Bilingual service
- Fully suitable for mobile phones and tablets
- Personalized chat protocols tailored to your needs
- Chat box that conforms to your company’s colors and image
- Performance statistics