For higher quality standards, testing your employees’ customer service is important!
With our mystery customer solution, you can assess based on well-defined criteria, in person or by phone. You will determine whether you meet your quality criteria, waiting times, proper handling of complaints…
An evaluation report is written, and you will get recommendations to place corrective measures, trainings or procedures if the situation requires it.
Having a lot of contacts is good, having active contacts with up-to-date personal details is better!
Nowadays, employees change employers more often, so making sure that we currently have a contact in an organization is no longer possible.
Keeping your databases up to date is therefore crucial for effective sales and marketing actions.
Be successful with a multi-channel strategy.
Use B2B prospecting and sales professionals to increase the impact of your investment in direct mail or mass emails sending.
– Updated and enhanced database so that your emails get to their recipients.
– Phone calls in follow-up to a direct mail or an emailing.
– Customer events marketing such as corporate anniversaries, VIP parties…